Resolve a Complaint or a Dispute with a Dentist Through the GHDS Peer Review Process

Even in the best dentist-patient relationship, a problem may occur. First, discuss any concerns you have with your dentist. Many times this will help clear up the matter. If you are still not pleased, the GHDS has an established dispute resolution system called Peer Review to help resolve the occasional disagreement about dental treatment.

The purpose of the Peer Review system is to resolve disputes that may arise in the delivery of dental services to the public. Unbiased, objective and timely reviews are conducted using the Texas Dental Association's format for addressing disputes between patients and dental care providers.

Peer Review is not a court and has no disciplinary function. It merely provides an alternative dispute resolution mechanism, at no cost to either party. Peer Review is a process by which the dental profession reviews and attempts to resolve dental treatment problems and misunderstandings through mediation.

Participation in the Peer Review process is purely voluntary for all concerned, and the decisions of Peer Review bodies, whether originally or on appeal, are advisory only.  The decisions of Peer Review bodies and the information gathered in the course of Peer Review investigations are confidential to the extent allowed by law and are not disclosed to the general membership or the general public.

(Cases over one year from today’s date do not qualify for Peer Review.)

If for some reason you cannot satisfactorily resolve the issue with your dentist contact the GHDS office at (713) 961-4337, ext. 106 (Jayne Fuller) or e-mail jfuller@ghds.org to see if your dispute qualifies for Peer Review Mediation.

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